Visitor Experience Assistant

This is an opportunity to work in a stunningly beautiful outdoor location with an everyday opportunity to exceed customers’ expectations both within and outside of our historic Visitor Centre. Jump on board a dynamic and fun team to learn new skills and contribute to the Beauty-History-Magic-Adventure that is Kelburn!

Location: Kelburn Estate, Fairlie, Largs, KA29 0BE

Salary: Hourly national living wage

Terms: Casual / Seasonal

Reporting to: Visitor Centre Supervisor

Application Deadline: Sunday 23rd February 2025

Internal relationships:

Visitor Centre Team, Operations Manager, Maintenance and Estate Team, Events Team

Job Description:

We are looking for friendly and hardworking individuals to join our team of Visitor Experience Assistants. VEA’s at Kelburn are an essential part of the team and ensure the smooth and safe operation of Admissions and Parking, Retail, Events, Tours, School visits and Glamping.

We are recruiting for members to work across all elements of the role, including general housekeeping and site presentation. There will be an emphasis on training core staff members to manage the weekly accommodation turnarounds for our busy Glamping business. As we are a tourist facility, some weekend working will be required.

Key Duties:

To always provide a consistently high standard of visitor care
To welcome visitors to the site and process their car entry, admission, retail purchase in a friendly, efficient, and knowledgeable manner
To answer visitors’ queries about the site and the local area
To provide information about the site, its history, contents, offers and merchandise
To always maintain excellent standards of site and personal presentation, including wearing uniform and any required PPE
To ensure the general ongoing operational cleaning of all areas as necessary, this includes: toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required
To ensure site and area of work is safe and ready to open
To report all issues of safety, damage and maintenance to the Manager
To ensure all accidents and incidents are logged
To promote our range of products including upselling of events
To adhere to all financial procedures including till operations and safeguarding of monies
To assist in the set up and change over of our Yurts, such as stripping and making beds, shower cleaning, delivering fire wood, ensuring that the communal Bothy is clean and tidy (e.g. fridge cleaning, dishes, cleaning of cooking facilities, ensuring stove is swept)

Required attributes:

Demonstrable skills in a customer-facing role: sales or ticketing, events, admissions, holiday accommodation and/or retail
Excellent “front of house” approach with a proactive attitude towards customer service and problem solving
Confident and engaging communication skills across all levels
Knowledge and competence of EPOS till operation or similar IT competence
Good cash handling and reconciliation skills
Demonstrable knowledge of sales techniques
Good time management skills and the ability to prioritise given workload
Physical ability to carry and move items of stock and undertake physical tasks commensurate with the role

Desirable attributes:

At least 1 year experience in a customer-facing role, particularly in a heritage/tourism/hospitality environment.
Knowledge of Health and Safety
A full UK driving licence
First Aider

Please note that, whereas there may be additional work available, this recruitment is for our high season between March and November. Weekend and bank holiday work is expected.

To Apply:

Please send your CV with a covering letter detailing your suitability for the role to Vanessa Hopkins-Ashton – vanessa@kelburnestate.com – by 5pm on Sunday 23^rd February 2025.